Our goal is that you never reach this page, but here you are so let's get your
problem resolved quickly!
If you are having problems with our site, please note the following:
most features in our site.
The site is best viewed in a resolution of 1024x768 or better.
If you are having problems using your software, check:
Is the software activated? Our programs run in feature-limited
demonstration mode until you activate them successfully
Are you unable to activate online? If so, please contact us via email or
phone and we will help you. Our activation system limits the number of
times you can activate the same software license
Did your software lose it's activation due to a major hardware or software
upgrade? Simply contact us and we'll help
you activate the software manually.
Forgot your preferences password? You'll need to uninstall and reinstall
Graphics too large or too small? Look at Preferences and try changing the
font size and ball size.
Looking for supplemental equipment to work with our products? Please
contact us via email and we'll be glad to work with you to find
appropriate projectors, video extenders, etc.
Still no luck?! Please contact us, if you're
having problems we want to help! We will try to respond within 24 hours.